Q: I bought some merch items, and have some questions. Who can I email?

A: info@merchconnectioninc.com


Q: When will my order ship?

A: In stock items ship within 1 to 3 days. Preorder items will ship based on their advertised ship date. Please note that we do not ship partial orders. If your order includes in stock items and also preorder items, your full order will ship once all items are available.


Q: How can I find One & A Half Hearts?

A: One & A Half Hearts had it’s last publishing and will no longer be available.


Q: Can I exchange or return a merch item that I purchased?

A: Yes, please email us at info@merchconnectioninc.com with your order number to arrange an exchange.


Q: When will I be charged for my order?

A: You will be charged at the time checkout is completed.


Q: How will my package be shipped?

A: You can select between USPS Media Mail, USPS Ground Advantage, or Domestic Shipping at checkout for your domestic order within the US. Domestic Shipping will ship as UPS MI, which is a service that UPS and USPS collaborate on, at an affordable price.


Q: How long will it take for my international package to arrive?

A: By default, we ship via UPS for packages weighing under 4lbs, and USPS for orders weighing over 4lbs. UPS generally delivers to your local customs agency within 2 weeks, though this can take up to 6 weeks. Your local postal service will then make the final delivery. USPS generally delivers within 2 to 3 weeks, with your local postal service making the final delivery. Please note that USPS Priority Mail is the only international shipping service that includes detailed tracking information. You must select that option if you want detailed tracking and fast delivery. We do not have a way of expedited customs clearance for any packages, nor can we intervene with foreign customs.